:root{--color-forest:#173c2a;--color-grove:#2d5e3f;--color-canopy:#3f872a;--color-sprout:#6bbf59;--color-ink:#1a1f1c;--color-charcoal:#2e3530;--color-slate:#5c6360;--color-stone:#8a918c;--color-fog:#c4c9c6;--color-mist:#e8ebe9;--color-cloud:#f4f5f4;--color-white:#fafbfa;--color-danger:#c23b22;--color-danger-soft:#fdf0ed;--color-warning:#d4880f;--color-warning-soft:#fff8eb;--color-info:#2b7ab0;--color-info-soft:#ebf4fb;--color-success:#2d7a3a;--color-success-soft:#edf7ef;--font-display:"DM Sans","Helvetica Neue",sans-serif;--font-body:"IBM Plex Sans","Helvetica Neue",sans-serif;--font-mono:"IBM Plex Mono","SF Mono",monospace;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--space-10:40px;--space-12:48px;--radius-sm:4px;--radius-md:6px;--radius-lg:10px;--shadow-sm:0 1px 2px #1a1f1c0f;--shadow-md:0 2px 8px #1a1f1c14,0 1px 2px #1a1f1c0a;--shadow-lg:0 8px 24px #1a1f1c1f,0 2px 8px #1a1f1c0f;--shadow-overlay:0 16px 48px #1a1f1c33}*,:after,:before{box-sizing:border-box}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-color:#f4f5f4;background-color:var(--color-cloud);color:#1a1f1c;color:var(--color-ink);font-family:IBM Plex Sans,Helvetica Neue,sans-serif;font-family:var(--font-body);font-size:14px;line-height:1.5;margin:0}code{font-family:IBM Plex Mono,SF Mono,monospace;font-family:var(--font-mono)}button{font-family:IBM Plex Sans,Helvetica Neue,sans-serif;font-family:var(--font-body)}.login-container{align-items:center;background:linear-gradient(135deg,var(--color-canopy) 0,var(--color-forest) 100%);display:flex;justify-content:center;min-height:100vh}.login-box{background:var(--color-white);border-radius:var(--radius-lg);box-shadow:var(--shadow-overlay);max-width:400px;padding:var(--space-10);text-align:center;width:90%}.login-box h1{color:var(--color-ink);font-family:var(--font-display);margin:0 0 var(--space-2) 0}.login-box p{color:var(--color-slate);margin-bottom:var(--space-8)}.header{background:var(--color-forest);border-bottom:2px solid var(--color-canopy);color:var(--color-white);justify-content:space-between;padding:var(--space-3) var(--space-8);position:-webkit-sticky;position:sticky;top:0;z-index:100}.header,.header-brand{align-items:center;display:flex}.header-brand{gap:var(--space-3)}.header-logo{flex-shrink:0}.header-title{font-family:var(--font-display);font-size:18px;font-weight:700;letter-spacing:-.02em;line-height:1.2;margin:0}.header-subtitle{color:var(--color-stone);font-family:var(--font-mono);font-size:11px;letter-spacing:.08em;text-transform:uppercase}.header-right{gap:var(--space-5)}.header-right,.header-user{align-items:center;display:flex}.header-user{gap:var(--space-2)}.user-avatar{align-items:center;background:var(--color-grove);border-radius:50%;color:var(--color-white);display:flex;flex-shrink:0;font-size:12px;font-weight:600;height:28px;justify-content:center;width:28px}.user-email{color:var(--color-fog);font-size:13px}.mock-badge{background:var(--color-warning);border-radius:var(--radius-sm);color:var(--color-ink);font-family:var(--font-mono);font-size:11px;font-weight:500;letter-spacing:.04em;padding:var(--space-1) var(--space-3);text-transform:uppercase}.logout-button{background:#0000;border:1px solid var(--color-slate);border-radius:var(--radius-sm);color:var(--color-fog);cursor:pointer;font-size:13px;padding:6px var(--space-4);transition:all .15s ease}.logout-button:hover{background:#ffffff14;border-color:var(--color-fog);color:var(--color-white)}.dashboard{display:flex;flex-direction:column;min-height:100vh}.main-content{flex:1 1;margin:0 auto;max-width:1400px;padding:var(--space-8);width:100%}.dashboard-toolbar{align-items:center;display:flex;flex-wrap:wrap;gap:var(--space-4);justify-content:space-between;margin-bottom:var(--space-6)}.toolbar-left{align-items:center;display:flex;gap:var(--space-3)}.page-title{color:var(--color-ink);font-family:var(--font-display);font-size:22px;letter-spacing:-.01em;margin:0}.queue-badge{align-items:center;background:var(--color-canopy);border-radius:12px;color:var(--color-white);display:inline-flex;font-family:var(--font-mono);font-size:12px;font-weight:500;height:24px;justify-content:center;min-width:24px;padding:0 var(--space-2)}.toolbar-right{gap:var(--space-3)}.search-field,.toolbar-right{align-items:center;display:flex}.search-field{position:relative}.search-icon{color:var(--color-stone);height:16px;left:var(--space-3);pointer-events:none;position:absolute;width:16px}.search-input{background:var(--color-white);border:1px solid var(--color-fog);border-radius:var(--radius-md);color:var(--color-ink);font-family:var(--font-body);font-size:13px;padding:8px var(--space-3) 8px 36px;transition:border-color .15s ease,box-shadow .15s ease;width:220px}.search-input::placeholder{color:var(--color-stone)}.search-input:focus{border-color:var(--color-canopy);box-shadow:0 0 0 2px #3f872a26;outline:none}.filter-select{background:var(--color-white);border:1px solid var(--color-fog);border-radius:var(--radius-md);color:var(--color-ink);cursor:pointer;font-family:var(--font-body);font-size:13px;padding:8px var(--space-3);transition:border-color .15s ease}.filter-select:focus{border-color:var(--color-canopy);box-shadow:0 0 0 2px #3f872a26;outline:none}.refresh-button{align-items:center;background:var(--color-canopy);border:none;border-radius:var(--radius-md);color:var(--color-white);cursor:pointer;display:inline-flex;font-size:13px;font-weight:500;gap:var(--space-2);padding:8px var(--space-4);transition:background .15s ease}.refresh-button:hover:not(:disabled){background:var(--color-grove)}.refresh-button:disabled{cursor:not-allowed;opacity:.6}.refresh-icon{height:14px;transition:transform .3s ease;width:14px}.refresh-icon.spinning{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}.table-container{background:var(--color-white);border:1px solid var(--color-mist);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);overflow-x:auto}.termination-table{border-collapse:collapse;width:100%}.termination-table td,.termination-table th{border-bottom:1px solid var(--color-mist);padding:var(--space-3) var(--space-4);text-align:left}.termination-table th{background:var(--color-cloud);color:var(--color-charcoal);font-family:var(--font-body);font-size:12px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;white-space:nowrap}.termination-table th.sortable{cursor:pointer;transition:color .15s ease;-webkit-user-select:none;user-select:none}.sort-indicator,.termination-table th.sortable:hover{color:var(--color-canopy)}.sort-indicator{font-weight:400;margin-left:var(--space-1)}.termination-table tbody tr{transition:background .1s ease}.termination-table tbody tr:hover{background:var(--color-cloud)}.termination-table tbody tr:last-child td{border-bottom:none}.termination-table tr.lit-hold{background:var(--color-warning-soft)}.termination-table tr.lit-hold:hover{background:#fff3d6}.ticket-link{color:var(--color-info);font-family:var(--font-mono);font-size:13px;font-weight:500;text-decoration:none}.ticket-link:hover{text-decoration:underline}.lit-hold-badge{border-radius:var(--radius-sm);display:inline-block;font-size:12px;font-weight:500;letter-spacing:.02em;padding:2px var(--space-2)}.lit-hold-badge.yes{background:var(--color-danger);color:var(--color-white)}.lit-hold-badge.no{background:var(--color-mist);color:var(--color-stone)}.actions-cell{white-space:nowrap}.action-button{border:none;border-radius:var(--radius-sm);cursor:pointer;font-family:var(--font-body);font-size:13px;font-weight:500;margin-right:var(--space-2);padding:6px var(--space-3);transition:background .15s ease,opacity .15s ease}.action-button:disabled{cursor:not-allowed;opacity:.5}.action-button.edit{background:var(--color-info-soft);color:var(--color-info)}.action-button.edit:hover:not(:disabled){background:#d6eaf5}.action-button.remove{background:var(--color-danger-soft);color:var(--color-danger)}.action-button.remove:hover:not(:disabled){background:#fadbd4}.skeleton-row td{padding:var(--space-4) var(--space-4)}.skeleton-bar{animation:shimmer 1.5s ease-in-out infinite;background:linear-gradient(90deg,var(--color-mist) 25%,var(--color-cloud) 50%,var(--color-mist) 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ease}.empty-action:hover{background:var(--color-success-soft);border-color:var(--color-canopy)}.error-message{background:var(--color-danger-soft);border-left:3px solid var(--color-danger);border-radius:var(--radius-md);color:var(--color-danger);font-size:14px;margin-bottom:var(--space-5);padding:var(--space-3) var(--space-5)}.loading{color:var(--color-slate);padding:var(--space-12) var(--space-5);text-align:center}.modal-overlay{align-items:center;animation:fadeIn .15s ease;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#1a1f1c80;bottom:0;display:flex;justify-content:center;left:0;position:fixed;right:0;top:0;z-index:1000}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{animation:slideUp .2s ease;background:var(--color-white);border-radius:var(--radius-lg);box-shadow:var(--shadow-overlay);max-width:450px;width:90%}@keyframes slideUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.modal-header{align-items:center;border-bottom:1px solid var(--color-mist);display:flex;justify-content:space-between;padding:var(--space-5)}.modal-header h3{color:var(--color-ink);font-family:var(--font-display);font-size:16px;margin:0}.close-button{background:none;border:none;border-radius:var(--radius-sm);color:var(--color-stone);cursor:pointer;font-size:20px;line-height:1;padding:var(--space-1);transition:color .15s ease,background .15s ease}.close-button:hover{background:var(--color-cloud);color:var(--color-ink)}.modal-body{padding:var(--space-5)}.modal-body p{color:var(--color-charcoal);font-size:14px;margin:0 0 var(--space-2) 0}.form-group{margin:var(--space-5) 0}.form-group label{color:var(--color-charcoal);display:block;font-size:13px;font-weight:500;margin-bottom:var(--space-2)}.form-group input[type=datetime-local]{background:var(--color-white);border:1px solid var(--color-fog);border-radius:var(--radius-md);color:var(--color-ink);font-family:var(--font-body);font-size:14px;padding:var(--space-3);transition:border-color .15s 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p{color:var(--color-charcoal);font-size:14px;line-height:1.5}.action-button.danger{background:var(--color-danger);color:var(--color-white)}.action-button.danger:hover:not(:disabled){background:#a83220}.toast-container{display:flex;flex-direction:column;gap:var(--space-2);pointer-events:none;position:fixed;right:var(--space-5);top:var(--space-5);z-index:2000}.toast{animation:toastIn .25s ease,toastOut .2s ease 3.5s forwards;border-radius:var(--radius-md);box-shadow:var(--shadow-lg);font-size:14px;font-weight:500;max-width:380px;padding:var(--space-3) var(--space-5);pointer-events:auto}@keyframes toastIn{0%{opacity:0;transform:translateX(20px)}to{opacity:1;transform:translateX(0)}}@keyframes toastOut{0%{opacity:1;transform:translateX(0)}to{opacity:0;transform:translateX(20px)}}.toast-success{background:var(--color-success);color:var(--color-white)}.toast-error{background:var(--color-danger);color:var(--color-white)}.toast-info{background:var(--color-info);color:var(--color-white)}@media (max-width:768px){.header{padding:var(--space-3) var(--space-4)}.header-subtitle,.user-email{display:none}.main-content{padding:var(--space-4)}.dashboard-toolbar{align-items:stretch;flex-direction:column}.toolbar-left{justify-content:space-between}.toolbar-right{flex-wrap:wrap}.search-input{flex:1 1;width:100%}.search-field{flex:1 1;min-width:0}.termination-table thead{display:none}.termination-table tbody tr{border:1px solid var(--color-mist);border-radius:var(--radius-md);display:block;margin-bottom:var(--space-3);padding:var(--space-4)}.termination-table tbody tr,.termination-table tbody tr:hover{background:var(--color-white)}.termination-table td{align-items:center;border-bottom:1px solid var(--color-cloud);display:flex;justify-content:space-between;padding:var(--space-2) 0}.termination-table td:before{color:var(--color-slate);content:attr(data-label);flex-shrink:0;font-size:12px;font-weight:600;letter-spacing:.04em;margin-right:var(--space-3);text-transform:uppercase}.termination-table td:last-child{border-bottom:none;gap:var(--space-2);justify-content:flex-end;padding-top:var(--space-3)}.table-container{background:none;border:none;box-shadow:none;overflow:visible}}
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